After interest is shown in our services, we schedule an introductory meeting with your estate’s decision making parties. This includes a presentation and a QnA session. You will also be presented with a hard copy of the Netstream Grant of Rights Agreement.
Netstream then conducts Site Survey. A thorough inspection of the property is conducted in order to evaluate the most efficient and least disruptive route for the installation of the fibre network. Wherever possible, we endeavour to make use of existing ducting and reticulation.
It will take approximately 30 days, on average, from date of the signed Grant of Rights Agreement for the teams to begin your fibre network installation on site.
A comprehensive network design and project plan is drafted.
A Site Kick-Off Meeting is held to discuss expectations and introduce all relevant parties. Thereafter, the network build work will commence.
Netstream assigns your project its very own Communications Liason Officer who provides weekly progress reports and answers any queries you may have.
As soon as the backbone fibre (The Optical Distribution Network) and sign-off phase (Phase 1) is completed, the in-home installation phase (Phase 2) can begin.
The estate will be notified that Netstream is ready to commence with the in-home installation phase (Phase 2). The in-home installation phase communication e-mail is sent to both the estate manager and all parties who completed the survey.
Residents qualify for a free in-home installation for up to one year after the initial build is completed as long as they take a monthly package with one of Netstream’s internet service providers.
Once the completed infrastructure has been installaed there is a short testing phase to address any potential issues.
After being given the green light from our network engineers you will be notified that your network is ready to go live.
Subscribers can now simply choose their desired ISP package from one of our listed ISPs.
1. Register on our Client Portal or;
2. Contact the ISPs directly
The ISP will contact Netstream to notify us that a resident has signed up for a package.
Netstream will contact the resident to schedule an in-home installation appointment and will notify the ISP upon successful installation.
The ISP will now be in contact with the resident/owner to schedule their activation appointment.